Our escrow & refund commitment
TopTinker is a guaranteed transaction marketplace. Your payment is held in escrow and only settled to the seller after you confirm the transaction (7-day escrow period).
When can I get a refund?
- Seller fails to deliver — seller does not ship within the promised time → full refund.
- Goods don’t match the description — the delivered code is materially different from the listing → refund or partial refund.
- Dispute unresolved — if a dispute cannot be resolved, TopTinker staff assist until resolution or refund.
How to request a refund
- Open the order in your order history and click Request Refund.
- State the reason. The seller is notified and can respond.
- If no agreement within 24 hours, TopTinker staff step in to mediate.
What is NOT refundable
- Items delivered as described, where the buyer simply changed their mind after receiving the full source code (digital goods policy).
- Code modified or resold by the buyer.